Help
How can we help?
Answers to the questions we hear most. Can’t find yours? Email [email protected] and a person will reply.
Getting started
How do I connect my Tesla?
Sign up, then tap Sign in with Tesla. You approve OhMyMiles on Tesla’s own page, add the virtual key in the Tesla app, and save your Home. It takes about two minutes.
Why do I need the virtual key?
Tesla only lets a car stream trip data and accept commands from apps it has a key for. Without it, OhMyMiles can’t see your drives. You can add it later in Menu, My Vehicles.
When does my first trip appear?
A few minutes after you park at the end of a drive.
Can I add more than one car?
Yes. Every Tesla on your Tesla account shows up, and one plan covers all of them. Switch cars from the name at the top of the app.
Trips and tagging
How do I mark a trip business or personal?
Tap Personal or Business on the trip in the Trips list, or open it to add a label and a note. The note becomes the business purpose in your report.
Can trips tag themselves?
Yes. Save a place, like your office or a client, and choose whether trips to or from it are business or personal. Trips from Home are personal by default.
A trip is missing or looks wrong
Check that the virtual key is added in Menu, My Vehicles, and that the car had a connection while driving. Drives during a Tesla outage can arrive late or with less detail. If something still looks off, email us with the date and time.
Reports and taxes
How do I get my mileage report?
On Trips, tap Export log and pick a year. Choose the printable IRS log to save as a PDF, the HMRC log for the UK, or a CSV of every trip.
Which mileage rate do you use?
The IRS standard mileage rate for the year of each trip, or the HMRC approved rates of 45p for the first 10,000 miles and 25p after.
Is the report accepted by the IRS?
The IRS asks for a log kept at the time of driving with date, destination, purpose and miles. OhMyMiles records all of these, but you are responsible for tagging trips correctly. Ask your tax advisor about your situation.
Charging
How are charging costs calculated?
Supercharger sessions use the price Tesla reports. For home and other chargers, set a price per kWh in Menu, Charging Prices, or on a place you’ve marked I charge here. Time of use rates are supported.
Can I change currency and units?
Yes, in Menu, Units & Currency: currency, miles or kilometers, consumption and temperature.
Controls, automations and AI
What can I control?
Lock and unlock, climate and seat heating, charge port, frunk and trunk, charging and more, from the car screen in the app.
How do automations work?
In Menu, Controls & Automations, pick a trigger such as a schedule, arriving at or leaving a place, charging starting or finishing, or the battery dropping below a level, then the action to run.
How do I connect ChatGPT or Claude?
In Menu, AI Assistants, create a connection, choose which cars and actions it may use, and follow the steps for your assistant. You can remove a connection at any time.
Billing and account
How do I cancel?
Menu, Billing, Manage. You keep access until the end of the period you paid for.
How do I delete my account?
Menu, your profile, Delete account. This removes your account and every trip, charge and place right away.
How do I disconnect my car?
In Menu, My Vehicles, tap Disconnect. You can also revoke OhMyMiles in the Tesla app.
Still stuck?
Email [email protected], or check the status page to see whether OhMyMiles and the data from Tesla are working.